Nice analogy!
As far as Dell goes, I don't know anything about their home machines I have bought one dell home PC ever, for my lil sister when she was in college. As far as business class laptops, workstations, servers go... I would never buy anything but Dell ever. I work for a tiny ass company and the people who handle the money frequently just buy new employees whatever the fuck laptop they want or they think looks cool... So we have a ton of Lenovo and Sony Vaio notebooks all over the fucking place that I would smash with a hammer and toss in a fire in a heartbeat. Not because dell laptops out perform them or are more reliable, but because Dell support fucking kicks ass. The only support I have ever used that was better was from Sun and sun Gold support is not exactly cheap lol.
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