Have only really needed GM help once, and Uthgaard helped me when I did. Was a bit paranoid and a bit rude, but the bottom line is that he helped me -- and within about 10 minutes, at that. At the end of the day, I don't think you should judge GMs on their charisma. If I want an EQ pal, I can pick from the community. Uth was responsive and did his best to fix problems. I've heard some rough stories about him, but I'd grade my only interaction as a definite positive. Thanks for everything Uthgaard, and good luck with whatever comes next.
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