I would assume he lost his ring, since all MQs work by the customer doing the final turn-in in order to receive the item.
Not everyone is familiar with how MQs work, especially jboots is a lot of player's first time doing a MQ. Sellers should be aware of that and make it clear that they will do the turn-in first, then type "Go" or whatever to clearly indicate when it's the buyer's turn. Buyer has to take some responsibility too, but I'm sure it's a tough enough lesson.
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