People often forget how little time goes into internal QA vs. customers playing the game. If you have a QA team of 100 people (that's a big QA team), you are getting 200,000 QA hours per year across the entire game from start to finish if they work 40 hours per week. This also includes features that get cut.
If you have 50,000 players play the game at launch, they will collectively reach 200,000 hours in 4 hours after launch. Players play the game way more than the devs. That's why players find bugs and unexpected ways to play.
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