Do you have a real shoddy connection? Bad wifi?
If you are experiencing packet problems you will crash often with any loading. Logging in, loading a character and even anytime you try to zone. Its only when you are fully logged on and staying in a zone that things will be fairly normal
Theres a chance it could be something else but this is the first thing I'd look at. If you are on wifi, try a wired connection. If already wired maybe try another cable or different port on the router. It could even be issues with your ISP/routing, though those are usually only temporary until they realize and resolve them
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