I kind of agree actually that Malo is the correct response to a normal, single mob charm break in many situations. The assumption should be that the enchanter can recover correctly themselves, and the primary goal should be getting a malo refresh in before they recharm it in order to minimize charm breaks. If the enchanter hasn't landed stun by the time malo finishes, you probably need to get in melee and flash of light it. If they're going to die before you can land malo + flash of light (which I believe DSM has correctly noted should not be the case if you're using Rune and Bedlam), you need to see he's dying super fast and duck Malo to flash of light immediately.
This is less safe than having a cleric but also higher DPS, which is basically the tradeoff with a shaman. Shaman does more damage than a cleric in a few ways, but is somewhat less safe. Shaman DPS boosts over a cleric mostly come from turning the mob to increase charm pet damage due to attacking from behind, lower number of charm beaks from malo, then also some DoT and the pet. All of that combined should add up to something like a 50% dps boost over a charm pet alone.
Specifically at 60, for handling a charm break with active target, Shaman will have aggro on the secondary since they're torp tanking. That shouldn't really go much differently than the random charm break while unengaged.
Handling a bad pull is harder, but you probably do the best by sitting down in the path of the train, which I believe should immedaitely aggro the stuff that socialed off the failed pacify (I assume if the enchanter is pulling, this is why you got multiples) and might also get the mob you failed the pacify on, though I'm less sure about that.
I haven't done the sit intercept on a shaman, but I've done it to block a train on Jayya using Nimble to intercept a huge train of stuff to give people 12 seconds to respond to it. Shaman has to actually live through tanking whatever the bad pull is and you might have problems if you don't stand back up before the mobs hit you, but if you do it right, are decently AC geared and have Torp active pre-pull it should give the enchatner time to try for AOE stuns or mezzes I think.
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