Hope you got things figured out by now. Woke up one morning with my account banned. I just got a lumi staff for my druid and was at level to use it. For me it was character name. Took about a week or so for the devs to contact me but they did. They reactivated my account and had me contact a GM in game to have my name reset. If there are any other character name issues on your account the devs will ask you to request a reset on them as well.
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"I'd do it, but I pulled my back out humpin your mom last night Nooch!"
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