I can't tell you what a Dark Elf Cleric can or can't obtain, being as I don't have one, but note that the Paineel city key (Bone Crafted Key) and the Hole key are different keys which require different faction levels. Paineel key is obtained by talking to the guards and requires amiable, while the Hole key is bought off a merchant at apprehensive or better. The quote seems to refer specifically to the Paineel city key, so the Hole key's availability seems up in the air.
A player can also shrink to a very small size and wiggle through the locked rocks blocking the Hole zone-in, or at least could the last time I did so several years ago.
Danth
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