Put them on /ignore and never group with them if at all possible.
Like the real world EQ has its share of asshats... But there are also good people around as well (probably the minority regarding strangers sadly).
Find a decent guild with members your level who you can group with regularly (this might take some time and levels). Also utilize your /friends list with people you grouped with and enjoyed their company and check your list (/who friends all) when you login. Eq is a very social game and making friends and enemies is a big part of the experience!
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