No they never delete characters. I do know that if you dont have the patcher updated and try to log in, it will show all characters gone/deleted. Perhaps this is what is happening to you?
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Kellian Cove (60 Wood Elf Rogue)
Parra Doxx (55 Barbarian Shaman)
Kellian Blindwell (25 Human Paladin)
Marvin Miyagi (24 Gnome Necromancer)
Evia (12 High Elf Wizard)
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