I think this depends on how old your account is and if you ever switched over to the new process on P99. You may have to go to the EQEmulator site and try the recovery options there if there are any.
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Pyglet 60 Wizard
Sloppay 60 Monk
Jopp 60 Rogue
Kodiakk Wintergreen 60 Druid Founder of Dial A Port
Joppay 60 Paladin
Twitchay 60 Necro
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