Thanks for all the advice guys. I made sure I had the NPC targeted then pretty much stand on him and it seems to be working pretty well now. Thanks for that advice Bummey!!
I also discovered that I was not typing the responses exactly right. For instance I was typing something like, "I'll deliver the mail for you." and the NPC wouldn't respond, but when I looked the quest up on ZAM I saw that I should have typed "I will deliver the mail for you." I shouldn't have used "I'll" but should have typed out "I will" instead. Man it take so little to mess it up.
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