P1999 opened in Oct 2009, so if you played before then, you were playing in its "beta" and that was wiped at launch. There have been no wipes since October 2009. Alternate possibilities include: Logging into incorrect account, characters being individually deleted, or logging into the wrong server.
You can use the petition section of this forum to try to request an account review. Sometimes people get un-banned, sometimes they don't. It's best in the case of a banned account that you assume you won't get it back and regard it as a pleasant surprise if you do.
Danth
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