This is a resolution error.
Right click EQ shortcut on your desktop, click properties, click 640x480 resolution, apply.
Log in, change your resolution to the correct one, and camp out.
Sometimes depending on your install, EQ may be installed in 2 different places. You'll avoid many issues by never installing EQ in Program Files. Eqclient.ini is the configuration file you want to find.
WindowedWidth=1920
WindowedHeight=1080
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Dannyl/Figher (retired)
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