Hmm, probably not most of the time, I just would run along making sure I was pretty much on top of them while spamming the macro a few times to make sure I was close enough to trigger a response. I just redid the Rat Patrol quest and restarted this one to get a new key, now sitting in the palace again to try for a while again. I will try targeting them this time around to see if it makes a difference, but I don't see why it should, dialog responses are usually just a proximity issue, no?
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