Yes the second picture does help, I couldn't see anything with the first.
Typically getting mobs reset is easiest done in an in-game petition. Bugs are more for repetitive situations that continue happening. This sounds like a one time thing. I've seen guilds and individuals aggro and train Sontalak all over the zone in the past few weeks without any issues resetting it.
Aggroing mobs and dropping them has been shown to get them out of their funk and reset properly once you've poked them. With decent Magic Resist, which I'd assume you have, considering you play on red, aggroing Sontalak isn't an instant death situation. He is extremely easy to outrun with SoW and levitate.
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