If you haven't heard back in awhile (give them days) may need to repetition....Took two petitions the one time I removed the surname from one of my characters. Your petition will stay in a queue of petitions even if you aren't online but they may just delete it if they get to it and you aren't online. In my case I was sent a tell by a GM saying, "There you go so and so" and with that my surname was gone.
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