On live you are a paying customer, and they have (had) a large budget to work with. If they did not respond to legit petitions they stood to lose players to another game company. Also if someone went rogue and tried to mess up the game or whatever, the company had the resources to go after that person and coders to clean up the mess, 24/7.
This is free and nobody can be paid, even if we all collected money to hire one, so we are stuck with only a few people who fit both the criteria of "can be trusted with all this work" and "willing to do it for free."
|