You may have an issue with the graphics card itself, which is beyond the scope of this forum. I'm not sure what your particular laptop may come with. My non-expert opinion is maybe the drivers are the issue, since only the game is being affected. It could also be some basic settings for 3D acceleration. You'll have to dig around your OS rather than play with settings in EQ.
It's unlikely that the issue is with something like DirectX since the game does actually start up. May want to test that anyway.
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