Its most likely a login error, try exiting completely and logging in again a few times, re-check your login info (possibly you have a 3rd account).
Sadly, if you ever shared your login info with anyone your char could have been stripped with no recovery possible (trust no one not even "friends").
If you were banned by the admins it would say as much (iirc banned accounts are still intact just banned), they don't just delete accounts,
TL;DR
User error or bug.
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