Don't send direct tells to Guides/GM's. Read the FAQ for your question and don't waste our time asking about IP Exemptions and other bullshit. If you need assistance, use petition. If it's a reimbursement or a non-urgent matter, use the petition forum. We usually hang out in cshome (guide+ only zone) so you can't find us, and if we aren't in cshome then usually we are hidden from the spawn list anyways.
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