Well honestly it sounds like you arent getting a good connection to the server. 5mbps is pretty low but i guess that is the cheapest plan comcast has. Not being computer literate its hard to tell you to check what ports you have blocked and such and i doubt geek squad could even fix that. God i dont even want to ask how much you paid geek squad to "look over" your computer which is exactly what they probably did lol.
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