Pookie sort of nailed it.
You know that .DLL file that comes with p99 updates?
It allows them to see a lot of information about what computer your currently signed into. Like Pookie said, this includes the username your signed into on your computer as well as the name of the computer itself. I'm pretty sure it also shows them a MAC address as well as the normal IP.
Which is why it is weird when they do occasionally get it wrong. Maybe only higher staff have access to all that info?
I've had them try and claim 2 people in my guild were 2boxing even though you can talk to both of them in TS and it was obviously 2 different guys. That and the fact they were camping two different mobs in two different zones....
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