Rerun the EQ Options EXE in your installed root folder. I had this when I copied the game from my Win7 machine on to my Win8 machine via usb stick. Had this error when trying to play on the Win8 machine, and I managed to get around it by rerunning the Options setup. This is the setup were you get the choice to select old or new character models.
I assumed at the time the issue resolved because during this it also re-detects you GFX card and stuff.
Worth a try maybe.
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