I have just recently went through this. Yes, make sure to have both accounts made and a character on each account. Not sure if you have to set it up on both pc's prior but thats how I did it.
Then I went and created a ticket, made sure to give all the pertinent information, although forgot to give both our names originally, but then just waited and you should get a response in a couple days at the latest. For the way this server is, I feel I got a response rather quickly, but thats all you have to do.
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