Just wanted to say thanks for all of the advice and info in the thread. Lesson from this is to make sure you have logs enabled. It's a quick change in the eqclient.ini file, and I think would have helped the guide/gm's resolve the issue sooner if we had been keeping logs.
From the wiki:
Edit your EQClient.INI file, located in the EverQuest directory, to turn logging on automatically at boot-up.
Open the eqclient.ini file in a text editor such as Notepad.
Find the line in the Defaults section that says Log=FALSE and
change it to say Log=TRUE.
Save the file.
Next time you boot up, your log file will automatically turn on.
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