The more they rant and rail against the 'unfair management' here, the more convinced I become that they are guilty. People who are missing a weekend might be grumpy, but this level of angst would be far more fitting for someone who, for example, just watched $100 of digital goods get confiscated.
Also, I think any moron can work out the four basic staff responses:
- To the polite guilty person -> Sorry, we caught you fair and square. It was a good try, but not good enough.
- To the angry guilty person -> Your tears taste like victory...
- To the polite innocent person -> Oh yes, you're right; here's your account back.
- To the angry innocent person -> P1999 owes you nothing; get over yourself and we might investigate...