I've personally never had the process take more than 24 hours.
I've seen GM's contacted and appear within 15 minutes (In relation to Jeremy Irons training some dude and stealing his camp, lols), and I've been contacted almost immediately when reporting two-boxers.
Things like item reimbursements have taken me longer, but never more than 24 hrs, probably because they need to bump them up to higher powers or something. "Customer service" has been pretty damn good in my experience, especially considering this shit is free. And it has only gotten better since the time of 350-400~ server pop.
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