For testing purposes I verified his account works. He tried mine which we know works, no success.
We've ruled out loginserver account issues, other users work with Windows 8 without issues. Looking at his \logs\dbg.txt it seems like a network connection to the server is established, but then suddenly closes without any bytes transferred, which suggests possibly a network issue. Perhaps his IP is blocked accidentally? Which would really surprise me, I had him disable his firewall and all antivirus he had running, but still no success. I had him use my eqclient.ini files to see if it was a fullscreen/windowed mode problem, no dice. But these are all things you can try.
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