when routes are clearly having issues (like that tracert - problems with gtt, Global Telecom Technology) normally a decent tracert like that is enough to get the ball rolling with your service provider. More than likely they will be escalating the issue to their provider, which again might need to be escalated to another provider (aka upstream providers), until the request reaches the proper company responsible for that part of the network. They will look into it and fix the issue.
Basically whoevers a customer of GTT is going to need to open a ticket with GTT. Could be a customer of a customer of a customer of a customer but it needs to go through that chain
if you want to do it yourself you could try here. Wouldn't hurt to see what they say.
http://www.gtt.net/contact-us/north-america-new-york/
Quote:
Global Network Operations Center (NOC) Information
If you are experiencing service issues, please contact our Global NOC Service Desk at one of the phone numbers below, or send an email to: inoc@gtt.net.
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