Who stripped him is all that matters to you guys. To him that is only part of it. GMs need to get over whatever is holding them back and just do the right thing. Who knows what the real reason is for them not helping but putting that aside and helping out this guy that put in so much work into the server is the right thing to do.
If they can't find the time to help out someone like this they should just hang up their title as GM and move along. Nothing wrong with not having the time to volunteer but if you are in that position it doesn't help if you just frustrate people. As far as customer service work goes this should be at the top of the list.
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