I had an item reimbursement request up for two months. I didn't bump it at all for the first month or so, then I think I petitioned about it in game and Uthgaard suggested bumping it daily, so I did that for another few weeks. Finally Uthgaard responded to the thread like "send me a tell in-game" and was nice enough to manually do the quest and give me the item (though he can't reimburse items, he can still just go through and do quests for people; not that this is something to be expected of him, was just a cool thing he did).
Moral is keep at it if you really want to, but don't expect a speedy response. It looks like only Rogean can do reimbursements, and he's busy with other shit (most likely Kunark). Item reimbursements understandably take a pretty low priority. If I knew when I posted the petition that it would take that much time and that much bumping to get the item back, I probably would've just gone through the quest again myself; not casting aspersions on the staff here, just saying that maybe it's better to just forget about the lost item and deal with it. Don't get a sense of entitlement; this is a free server by necessity and the administrators are offering us a gift, as opposed to a product we are paying for. They have no obligation to do item reimbursements, or indeed anything.
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