Quote:
Originally Posted by Derubael
[You must be logged in to view images. Log in or Register.]
We are in the process of bringing on more Guides to the staff.
The problem is it's extremely difficult to find people that:
1) We can trust. Most important thing.
2) Are willing to work, and treat the work like it's a legitimate job
3) Can be respectful and calm even when being threatened, insulted, or harassed.
4) Can put in 20+ hours a week minimum. Right now we aren't even looking at apps who don't have that much time to put in.
5) Won't burnout/leave/get frustrated within 6 months of joining. We've had 2 Guides turnover in the last few months because they got busy with RL/weren't prepared for the expectations we have of our Guides.
Ascertaining all of that from a single Guide app + interview is difficult, and that's why it takes so long to pick Guides.
All of that being said, apply to be a Guide today! We need YOU to help Norrath!
|
Sounds like Uncle Sam recruiting
[You must be logged in to view images. Log in or Register.]
I'm sure people will apply and help.
But just as a side note, don't you think it's a bit discouraging to say "it took a year for my application to get approved, be patient" ?
People post an application, then don't hear from you for a few months and anyone would assume that the server doesn't actually _need_ Guides that much if it takes so long to respond.
Edit: You're comparing it to a legitimate job, but most people out there, who are willing to help you aren't willing to commit to another job. Therein might lie your problem of finding reliable people. Most people applying will already have one + a family to take care of. Not to mention some of them might delegate 3 hours a day to playing the game and becoming a Guide with 20+ minimum hours a week just became their play time is 0.
At the same time, you're scaring all those that would be willing to help in minor roles (live had relegated duties) for a minor time involvment with your "legitimate job routine" that you end up with.. well.. seeing how you complain all the time about being overworked. It's those people with jobs and families and whatnot that have put some life behind them that would probably fill that niche of being trustworthy AND have the patience of an IT professional behind a service desk.
And on the treating this thing as a legitimate job - those ussually pay. On Live, for all it being "volounteer" - we got free expansions and didn't need to pay our subscription, I presume you're not putting your highest hopes on the exquisite opportunity of dealing with asshats every day as your numero uno.
Edit: That isn't why I signed up for the Guide program on Live. The simple fact of helping keep the game smoother for everyone was payment enough. Not paying for expansions and subscriptions was just an added bonus. I did hate every minute of the tedious reporting of every single thing I did as a Guide. Not because I don't think what Guides do shouldn't be monitored and scrutinized but because the tools to do so were outdated + you had to double check if the report didn't mix something up and make you look like a mass murderer.
Have a nice day, I know mine already is.