Check your firewall isn't blocking it. You might be getting a popup behind screen that you can't see due to EQ being in full screen at the login page.
I had that issue where when I tried to alt tab out of it at that point where it "couldn't establish a connection", the game crashed, so I didn't know it was the firewall to begin with. Go into your firewall and set an exception...if it is that, I seem to be the antivirus queen after all the damn issues I had with mine lol.
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