In both your cases, would attempt another reinstall. This may sound stuipd, but double check your recycle bin before doing so just in case =P
If you are running Windows Vista/7/8 it is highly recommended you install Everquest somewhere other than your C:\Program Files\ folder, as installing the game here can cause problems if you have UAC (User Account Control, on by default in the listed operating systems) turned on. I always install mine into C:\Everquest, but that is just me.
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