I don't think it's the technical difficulties. It's true that reading a hashed password is really hard, but replacing one hashed password with another (ie. changing your password) is really easy.
The hard part (and I imagine the reason the staff won't do password changes until that cellphone thing is ready) is making sure you're supposed to change the password. After all, I could just say "hey GMs , that account of Bob's is really mine; can you change the password for me?" and take over his account. Unless the GMs know for sure that I'm the owner of the account (ie. if I can shoot them a text message from a phone they know owns that account), they don't know whether they're helping a forgetful person or a malicious scammer.
Technology = easy ... it's the humans that are hard.
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