I am not a licensed attorney in North Carolina, this is not legal advice, and I am not your attorney. However, you did pose a question and this North Carolina case may shed light on your situation.
Generally, if either party to a bilateral contract commits a material breach of the contract, the non-breaching party is excused from the obligation to perform further. McClure Lumber Co. v. Helmsman Const., Inc., 160 N.C. App. 190, 585 S.E.2d 234 (2003). If the company breached the contract by not providing the bargained for service then you would be excused from your obligation to pay.
However, they may have a clause in their contract regarding severability. The company may argue that the contract is severable and that the price paid is to be apportioned to each section of the contract they perform. Thus, binding you even if part of the contract has been removed.
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