I am having this same issue and unfortunately it is not as simple as that if its a problem he is having post patch like I am.
The in game options do not work , the 2,3,4 hot bars are missing and cannot be opened (it can't be drug from the side of the screen either)...
I have replaced UI files, completely re installed the game but ever since this patch my main hot bar is locked into a box shape that you can't drag it out of and none of the other bars will appear at all.
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