From a bug thread posted by someone there. NOTICE the very first condition.
5.6.2 Acceptable CSRep Presence in Customer Service Limited Zones
The presence of Customer Service Representatives in Customer Service Limited Zones creates two undesired situations. First, players are more likely to ask for assistance in gameplay issues from the CS staff if a CS Rep is in the zone. Second, players are more likely to blame CS Representatives for any inconvenience they may experience if a CS Rep is in the zone. For these reasons mentioned above CS Reps must not be in Customer Service Limited Zones except under the following conditions:
•They are investigating a possible Exception Incident (Abuse, Disruption, or Exploitation) at the request of a player.
•They are investigating a possible bug at the request of a player for documentation purposes.
•They are removing a corpse from an object such as the ground, a wall, a tree, etc. according to Corpse Recovery Procedure (See 7.3 Corpse Recovery)
•They are unsticking a player stuck on the geometry (in an object, in a wall, etc). The player should be moved the minimum amount of distance necessary to unstick them from the geometry.
•They are summoning a corpse from a verified inaccessible area listed in 5.6.2.1 to a position of the player's choice within the zone.
•They are summoning a player from a verified inaccessible area listed in 5.6.2.1 in the Customer Service Limited Zone to a non-PvP area of Arena and then back to either the zone-in point of the Customer Service Limited Zone or to another player of the player's choice in the Customer Service Limited Zone.
•They are following Policy and Procedures concerning an Under the World Case. (See 7.13)
Thanks so much for doing the research and finding this. I knew I didn't remember training in VP for a reason
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