Work in IT? Let's hear the stories
 

Seem's like a lot of folks here work in IT. Which isn't much of a surprise really. Let's hear about some of those golden tickets you've gotten or any great IT stories. We all got em.

I have a lot but I'll start off with something short.

A few years back, we received a ticket saying. "My desk chair squeaks when I move, which is distracting to me and people near. Maybe needs oil?" Quickly closed and told them to contact our building maintenance.

And just yesterday, I told someone to go ahead and try something now as I had been working on it for an hour. Their response was "yeah, it's working. I closed the ticket. I don't know what happened."

definitely banged out My fair share of sloots out in the server room

Had to delete those security cameras footages real quick

User: "Your stupid printer is only printing the first three pages of my report!!"

I went to check it out and user was printing a PDF that was, in its entirety, a three-page PDF.

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I had to upgrade Custom Software for Generating One Specific Legal Document (CSGOSLD) so I was tracking down which users had it on their desktops.

Me: "Hey Lady-Who-Stares-Too-Hard, do you use CSGOSLD?"

Lady-Who-Stares-Too-Hard*: (Silently stares at me for ten seconds then, again wordlessly, slowly leans over and points at her PC).

Me [baffled]: Ummm. "The CSGOSLD program? Is that something you use? I need to do an upgrade if you do. It's for printing [CUSTOM LEGAL FORM]"

Lady-Who-Stares-Too-Hard: "Oh no, I don't have that. Sorry."

Co-Worker from Another Cube [exasperated] : "Yes. Yes you do. You use it EVERY DAY."

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Me: "Hi, you said you were having some trouble with Windows?"

User: "Yeah, Suan has these cool screensavers and I wanted to know how I could get them too."

While I'm standing there digesting that I made a trip for screensavers I see an application crash.

Me: "What's going on with [application user needs to perform her job]?"

User: "Oh, it's been doing that for months. I meant to say something."

Me: ...

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[Public Service Agency] sends me an email to say that the information on our website about [Public Service Program] is out of date and needs to be updated.

I check into it and find the page they are referring to is an external link. I follow the link and it belongs to [Public Service Agency] -- even the same department. So I have the Kafkaesque task of contacting them to request that they fix their page because they are demanding that I do so.

Which is exactly what happened.

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*One time, Lady who Stares too Hard was walking ahead of me up a stairwell. She reaches the metal door at the top and I start to thank her for holding it open for me (as I'm right behind her). Only she didn't and I get smacked by the door as I finish saying, 'Thank you!'

i smirked

These are my favorite. Wait until it's really fucked up to let us know.

User1: Hello, IT my computer is not working

Me: is it plugged in?

User1: No, mind walking up 4 flights of stairs and fixing it?

__________________________________________________ __________________

User : All the power in my cubical area went out.

Me: do you have a space heater, plugged in and on?

User : yes!!

ME unplugg it.

User: O every things back working.

Not quite the same, but I used to work support for a Christian Internet Support Provider. Yes, that's a thing: basically they just did Net Nanny stuff, but did it on the server so it was harder to get around (and they gave some money to charities and did other "Christian" stuff).

Anyhow, I had one old lady call me up once very upset because she had seen an ad for a gay cruise. I was like "Well did it have any gay pornography in it? No? Did it have any profanity, like say the word 'faggot'? No? Did it even have gay people, or any people at all in it? No? Just the words 'gay cruise'? I'm sorry ma'am there's not anything we can do ..." She was quite upset.

We also had some weirdo who would call our line around 1AM and leave voicemails quoting random bible passages. It was an interesting place.

lol'd

I had a part time job apprenticing for web development and needed to send a disk with files on it to a client. He wanted a physical copy.

I send him the disk and he emails me that the files are missing.

Well, shit. Alright, do it again. Send him another disk with files on it. I fucking triple check the shit.

He emails me again, no files on the disk.

Wtf? Is this dude messing with me?

I call him up and ask him what's going on.

He says "I put the disk in the drive, and then click the icon and it turns blue and nothing happens..."

"The icon turns blue and nothing happens?"

"Yeah."

"Are you double clicking on the icon?"

"Oh, I guess I wasn't. Oh, the files are here!"