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-   -   CSR Staffing Updates! (/forums/showthread.php?t=437991)

Medris 01-17-2025 06:48 PM

CSR Staffing Updates!
 
Greetings, all!

I wanted to touch base and share some updates regarding the CSR staffing on our P99 servers.

2024 was a very busy and successful year for the CSR team. Our small-but-mighty group of volunteer Guides, Senior Guides and GM’s closed over 25,000 petitions. We also wrote, partnered with the P99 dev team, and executed multiple special events across the servers, including the Halloween and Holiday seasonal events. And much, much more!

However, even with all of the incredible work by the team, we are still in a place where our petition queues are backed up longer than we would like. Additionally, many of our most complex petitions (for example, raid petitions) wind up delayed due to bottlenecks, partly due to a “decision by committee” with a larger group than is actually needed.

To help try to tackle some of these challenges, I am implementing a new staff position of “Server GM” and “Server Sr Guide”. These are members of our CSR leadership team who will have primary accountability to a single server. This is different from the current model, where every member of the leadership team (GM’s & Seniors) focus on everything. These leaders will be responsible for all petition types within their server, including escalations, reimbursements, raid petitions, and more.

The new server leadership teams will consist of:

P99 Blue:
Server GM: Visceryn
Server Sr. Guide: Razlog

P99 Green:
Server GM: Blistig
Server Sr. Guide: Vordae

Support for P99 Red will be continue to be shared across both teams for the time being.

Official rules and policies will continue to be aligned across the servers, so I will maintain ownership of these at the Lead GM level. I will also continue to be available as a final point of appeal, when necessary.

Please join me in congratulating Blistig, Razlog, Visceryn and Vordae on their very well deserved promotions!

Happy Hunting!
Lead GM Medris

shovelquest 01-17-2025 06:55 PM

Thanks for all the work you do for this awesome project!

Jimjam 01-18-2025 03:04 AM

Server GM is very classic :D

Thanks to csr and dev for all the work they do. Less than three.

Valakut 01-18-2025 04:35 PM

bout time to put a particle effect on razlogs shovel

Eternius 01-18-2025 09:32 PM

Woot woot!

lucie 01-20-2025 03:26 PM

congratulations to them

Raclen 01-24-2025 06:03 PM

So in other words Red is neglected and awful still. Just shut it down at this point.

Duik 01-25-2025 10:40 PM

Quote:

Originally Posted by Raclen (Post 3717504)
So in other words Red is neglected and awful still. Just shut it down at this point.

It is said, from the wisest of the reds that Red can look after itself.
Someone pisses you off? Just kill them.
/End Red CSR thread.

Salaryman 01-26-2025 09:10 PM

Quote:

Originally Posted by Raclen (Post 3717504)
So in other words Red is neglected and awful still. Just shut it down at this point.


Quote:

Originally Posted by Duik (Post 3717638)
It is said, from the wisest of the reds that Red can look after itself.
Someone pisses you off? Just kill them.
/End Red CSR thread.

pls ban these bullies, they are just mad bad and sad about the fact that my guild woke the sleeper and I have a Guardian Robe, Brizlebots Frigid Gnasher and WindStriker

RED99 is Perfect tyvm for GMs continued support and dedication.

Rockmor 01-29-2025 05:02 PM

THANKS
 
just wanna say thank you for the hard work to make EQ awesome


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