Item Reimbursement Delays
Hello friends,
Many of you have inquired about the status of your pending item reimbursements. Unfortunately, we are currently eight months behind on completed reimbursements. The process for completing a reimbursement is extremely tedious, time-consuming, and mentally taxing. While an entry-level Guide is able to set up a reimbursement, only a GM is able to finalize the reimbursement and summon the item back onto a character. Our two active GM's are slammed with their real life jobs and adult responsibilities, and when they are finally able to squeeze out some free time to help on P99, there's about a thousand other GM-specific needs that require their attention. Reimbursement types are not distinguished either, someone who requests their 5 Spider Silks and another player who wants their Warrior Epic back hold the same priority. I will explain the exact process for processing reimbursements in greater detail below. This bottleneck is well known to CSR and we're looking at ways to alleviate it. Part of that is something the players can help with. Two things in particular, first, when submitting a reimbursement request in the future consider the following:
Second: Read. The. Quest. More than once! This will prevent 98% of quest failures. There are loads of online resources for double checking quest steps alongside fellow players who have completed the quest before. If you feel your reimbursement request is appropriate, this is the process for staff to resummon your item(s): Quote:
Best of luck, and happy hunting! Senior Guide Blistig |
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