I cannot login green and blue server

[takewo]

when I try to login to green server, this massage appear and cannot login.

"This account is currently banned.Please contact customer service for more information."

anyone have more information about this?
or Truly I got banned?

thank you.

[takewo]

I try to login blue server but same to green , but I don't have character in blue

[Scroll]

Your account is banned from the P99 login servers.