New wifi modem, now "server is not responding"

[Sizar]

New wifi modem with my same ISP. Now I can launch, get to character select and nothing happens once i choose my character. After a while a black screen comes up with "the server is not responding" message.

Windows 10 - also I suck with computers

Anyone got anything that can help here?

[mcoy]

Make sure if it has a local firewall that it's not set to the "high" option that blocks everything except a few outbound ports. You should be fine with "medium" that blocks most incoming but allows outbound.

Alternatively, look up how to allow exceptions and allow the ports that p99 requires; however the above should be the "easy" route.

Note - your ISP's support page likely has a FAQ about allowing ports or something like that.

-Mcoy